Regulatory Information

Cannings Connolly is a partnership authorised by the Solicitors Regulation Authority and is subject to the SRA Code of Conduct. Its offices are at 16 St. Martin’s-le-Grand, London EC1A 4EE.

VAT number: 577 8473 77

References below to “we”, “us” and “our” refer to Cannings Connolly.

Complaints

We are committed to providing a high-quality legal service to all of our clients at all times and we wish you to be fully satisfied with all aspects of the service we provide to you.

However, if you have any concerns with our service or the level of our fees please first contact the person dealing with your matter. If you prefer, you can contact his or her supervising partner, or the relevant head of department, by telephone, email or post. Our heads of department are:

Property: Simon Jones (sjones@cclaw.co.uk / 020 7003 8124)

Company/Commercial: Matthew Sillett (msillett@cclaw.co.uk / 020 7003 8116)

Dispute Resolution: Guy Bate (gbate@cclaw.co.uk / 020 7003 8123)

You might alternatively contact your client partner whose details will appear on our letter of engagement.

If you still have concerns and wish to make a complaint then please contact either our Client Care Partner, Guy Bate  (gbate@cclaw.co.uk / 020 7003 8123) or our Managing Partner, Matthew Sillett (msillett@cclaw.co.uk / 020 7003 8116). We treat complaints very seriously and make every effort to deal with them effectively. We will investigate your complaint, and respond fully as soon as possible.

We aim to acknowledge your complaint within 3 working days from the date of receipt and send an initial response within 10 working days. Should a substantive response be required, we aim to send this to you within 20 working days. If, for any reason, we are unable to respond fully within 20 days we will tell you why, and when we expect to reply to you in full.

We aim to resolve your complaint as quickly as possible and in any event within eight weeks from the date of receipt.

If you do not believe that we have responded to your complaint within a reasonable time, or you are not satisfied with the response, you have the right to refer your complaint to the Legal Ombudsman. If you want to know more about this service the website can be found at www.legalombudsman.org.uk . The helpline number is 0300 555 0333, and the address is PO Box 6806, Wolverhampton, WV1 9WJ. You can email the Legal Ombudsman at enquiries@legalombudsman.org.uk.

A six-month time limit, from the date of our final response, normally applies to complaints to the Legal Ombudsman. Usually complaints must be made to the Legal Ombudsman within six years of the date of the reason for the complaint, or within three years of discovery of the reason for the complaint.

The Legal Ombudsman will not accept complaints where the act or date of awareness were before 6 October 2010. Further details can be found on the Legal Ombudsman’s website.

Please note that the service provided by the Legal Ombudsman is only available to certain types of clients/organisations. Further details of those eligible for the service can be found on the Legal Ombudsman’s website. Alternatively, you should contact the Ombudsman on the helpline number given above.

If your concerns relate to our conduct or behaviour you can raise this with the Solicitors Regulation Authority. You can obtain more information about how to do this by visiting https://www.sra.org.uk/consumers/problems.page.

Insurance Distribution Activities

The scope of our engagement will not include advising you on the merits of entering into any transaction, investment or funding arrangement, as our role is ordinarily limited to providing legal advice. However, we may carry out work in relation to regulated mortgage contracts and insurance distribution activity as an ancillary insurance intermediary.

We are not authorised by the Financial Conduct Authority. However, we are included on the register maintained by the Financial Conduct Authority so that we can carry on insurance distribution activity, which is broadly the advising on, selling and administration of insurance contracts. This part of our business, including arrangements for complaints or redress if something goes wrong, is regulated by the Solicitors Regulation Authority. The register can be accessed via the Financial Conduct Authority website at www.fca.org.uk/register.

Copyright

All material (including without limitation photographs) on this website is, unless clearly indicated to the contrary, subject to our copyright ownership and may not be reproduced in any format and in any circumstances without the prior written consent of a person duly authorised on our behalf.

Users may access and download the contents of these pages and store a copy on a temporary basis for the sole purpose of viewing the pages. Permanent storage, copying or re-distribution of these pages is prohibited.